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McAfee embraces managed services providers

Published on June 26, 2012 by in Articles, IT Support

12th June 2012 McAfee is to unwrap a hosted channel programme in Q3, 2012, the IT security vendor told a press briefing in Marbella today. McAfee’s global channel boss Gavin Struthers said the company currently works with Managed Services Providers on a bespoke basis; the new programme is intended to bring all hosted channel initiatives

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The most critical managed service: help desk services?

Published on June 26, 2012 by in Articles, IT Support

Managed services providers (MSPs) spend considerable time focused on next-generation opportunities like cloud computing and mobile device management (MDM). But for some MSPs, I suspect it’s time to get back to basics. Among my recommendations: Take a close look at your help desk services. Here’s why. To read the rest of this article go to

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Buyer’s Guide: The importance of governance in outsourcing IT services

Published on June 26, 2012 by in Articles, IT Support

While many Forrester clients are continuously developing and refining their outsourcing capabilities, they still struggle to get the business results they desire from their outsourcing engagements. In particular, Forrester clients tell us they have difficulty achieving innovation and creating sustainable business value. One of the principal reasons for this is that customers too often “go

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